Please ensure that you understand and agree to the following terms and conditions before proceeding with your order.
All prices displayed are in Australian dollars.
Products will be purchased by completing the online order process and the submission of credit/debit card details via a secure server or PayPal. Orders will be confirmed via a confirmation email sent to the address used at the time of ordering. It will not include any card numbers or details. Receipt of this confirmation email confirms that your order has been received and acknowledged.
Good will only be shipped upon clearance of funds.
CHANGE OR CANCEL AN ORDER:
If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please contact our Customer Services team for advice. Please be ready to quote your order number and order date. If your order’s status is still “Processing” (check your account for updates), we should be able to change it, but if it’s “Shipped” we may have to look at returning or exchanging the item as it’s probably already winging its way to you. See our Returns procedure below.
RETURNS & FAULTY GOODS POLICY
Goods that are received damaged or faulty must be reported to us within 24 hours of delivery and returned to us for inspection.
If we agree that the goods are faulty we will offer you the choice of a full refund or a replacement item.
If they are found not to be faulty, we will issue a refund less our postage costs incurred by collecting the item from you.
If unsuitable goods are returned for a credit then the cost is to be incurred by the customer. If unsuitable goods are returned for a credit and re-despatch then the cost is incurred by the customer.
Items that are not faulty but unsuitable may be returned for a refund or a replacement within 14 days of receipt, provided that:
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The goods have not been used
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The goods are undamaged
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The goods are retained in the original packaging which is in perfect condition
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The goods are in a saleable condition
Before returning goods by mail or courier, please contact us by email at between 10.00am and 5.00pm Monday to Friday.
The customer is liable for the costs incurred with relation to any returns. Refunds will only include the cost of the item purchased and not the outbound postage costs.
Guarantees
All products will vary from the images.
Our products are hand made and thoroughly checked over to ensure they are as perfect as can be prior to shipping. All items are made from wholly natural materials and as such, some slight discolouration, movement in shape/warping and light cracking may occur. We feel this adds to the character of your piece and should be celebrated. We suggest you keep your product well oiled/waxed and wash with a damp cloth only before drying carefully.
SHIPPING POLICY
Using Australia Post, we aim to despatch your goods within 4/5 working days of receiving your order.
Working days are Monday – Friday, excluding public holidays.
Calling by? Contact us if you fancy coming and seeing all of our beautiful products in reality. Message us as this service is by appointment only.
Please contact us in advance for international shipping costs and terms.
We will endeavour to contact you as quickly as possible if a product is out of stock or unavailable. Having contacted you there are three options available:
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Cancel your order
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Choose an alternative product that we have in stock
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Maintain your original order and we will despatch it as soon as it comes back into stock
Shipping of certain specialist items may take slightly longer. We will contact you and await instruction in this instance.
You are very welcome to contact us to get a confirmed delivery date before placing you order and we will do our very best to help you.